September 3, 2025

Overview

In this release, we’ve implemented the following features:

• Learner support chatbot integration
• Product usage metrics collection
• Secure Browser for ARM-based Mac

What’s new

Learner support chatbot integration

Using Constructor Model, we’ve added a chat-bot to the learner’s web application to support exam preparation. The chat-bot is trained on common questions and user instructions and assists with both technical and organizational issues in the proctoring process.

The chat-bot automatically detects the message language and responds accordingly.

Product usage metrics collection

In this release, we’ve added a metrics collection module to all Proctor applications, including the learner application, live proctor application, dashboard, and video archive.

The module improves product quality and user experience by gathering non-personal technical data such as browser and OS version, screen resolution, system language, and interaction events like pages visited, elements clicked, and feature usage.

Secure Browser for ARM-based Mac

We’ve built a new version of the Secure Browser compatible with ARM-based (Advanced RISC Machine) Mac devices. This update significantly improves performance, speeds up application launch, and enhances task execution.

For Mac users with an older version of the Secure Browser installed, we recommend updating to this new build.

Improvements and fixes

Fixes

We've fixed the following known issues

• Quick messages in Constructor support are now displayed correctly.
• Sessions reports are now created using the correct UTC time zone.
• Chat layout issues in the dashboard have been resolved.