Contacting support to fix workflow node run errors
If the run of a node in your project failed because of external problems (on the Constructor Platform side), you can check the error code in the corresponding event and send it to the support team to get help with fixing it. Do it as follows:
- On the Workflow tab of your project, open the Events tab.
- Find the event at which an error occurred.
- Copy the error code.
- Click the question icon ? in the upper-right corner of the panel and click Contact us.
- Write to the support about the problem and paste into the message the event with the error code that you received.
The list of internal errors and steps at which they occur is present in the table below.
| Node run step | Error text and identifier |
|---|---|
| 3. Synchronizing project data... | Project was failed to sync with error_id: {run_id} Please contact us. |
| 4. Initializing workflow... | Unable to prepare Workflow graph with error_id: {run_id} Please contact us and send error_id. |
| 5. {Node_name_1} is scheduled... | Unable to schedule node {Node_name_1} with error_id: {run_id} Please contact us and send error_id. |